Shipping and Returns Policy
SHIPPING & DELIVERY
Domestic orders (within Australia) under $150 are charged a flat rate of $12. Please allow between 5 and 10 business days for your order to be dispatched (Alyssum Alchemy is currently run solo and part time, thank you for your understanding). If an order is urgent or needs to be received by a certain date please leave a note at the time of ordering and I will do my very best to accommodate your request. Shipment is fulfilled through Australia Post with an estimated shipping time of 3-10 business days.
All domestic orders over $150 enjoy FREE SHIPPING!
International orders (outside of Australia) are calculated by weight and despatched within 5 to 10 business days and fulfilled through Australia Post International with an estimated shipment time of 2-3 weeks. Shipping charges are determined by weight and volume of your order and country of destination. International deliveries may incur custom/excise and other fees by the destination country, this is payable by the customer.
International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause delays. Please be advised that tracking scans may no longer update once a shipment has left Australia.
Please note: Alyssum Alchemy is not responsible for return of shipments or reimbursement of lost packages. Shipment time is not guaranteed by Alyssum Alchemy or Australia Post. Alyssum Alchemy is not responsible for any delays or for any orders once Australia Post has marked it as "Delivered”.
Alyssum Alchemy is committed to an outstanding customer experience.
If you are unsure of which products to purchase please get in touch and I will help you to select products. Samples of all the range are available on request for a small fee and I will gladly include samples with your order to experience. All orders receive one free sample. Please specify which product/s you would like to try in the notes at check out.
All Alyssum Alchemy products are made using natural ingredients. Slight batch variations are normal and indeed a feature of the products. However, if you are concerned at all about your product or if the packaging is damaged on arrival please get in touch by emailing firstname.lastname@example.org
If you don't absolutely love your Alyssum Alchemy products or if your products are damaged during delivery, defective or not as described, please email email@example.com within 7 days to arrange an exchange.
Returns or refunds will not be granted following 7 days after receipt of delivery. Alyssum Alchemy cannot accept returns without prior email notification. Shipping & handling charges are not refundable. Please note returns and exchanges may require up to 10 working days to process.