Shipping and Returns
SHIPPING & DELIVERY
Your order will be hand packed with love and care with all packaging made from recycled materials sourced within Australia.
Domestic orders (within Australia) under $50 are charged a flat rate of $12.
Please allow up to 7 business days for your order to be dispatched. Alyssum Alchemy is currently run solo and part time, thank you for your understanding.
If an order is urgent or needs to be received by a certain date please leave a note at the time of ordering and I will do my very best to accommodate your request. Shipment is fulfilled through Australia Post with an estimated shipping time of 3-10 business days.
All domestic orders over $50 enjoy FREE SHIPPING!
International orders are not currently available via this platform. Please email firstname.lastname@example.org to discuss options.
Alyssum Alchemy is committed to an outstanding customer experience.
If you are unsure of which products to purchase please get in touch and I will help you to select products. Samples of all the range are available on request for a small fee and I will gladly include samples with your order to experience. All orders receive one free sample. Please specify which product/s you would like to try in the notes at check out.
All Alyssum Alchemy products are made using natural ingredients. Slight batch variations are normal and indeed a feature of the products. However, if you are concerned at all about your product or if the packaging is damaged on arrival please get in touch by emailing email@example.com
If you don't absolutely love your Alyssum Alchemy products or if your products are damaged during delivery, defective or not as described, please email firstname.lastname@example.org within 7 days to arrange an exchange.
Alyssum Alchemy cannot accept returns without prior email notification. Shipping & handling charges are not refundable. Please note returns and exchanges may require up to 10 working days to process.